1) Your computer keeps running slowly or shutting down

With the right tools and a little bit of basic knowledge this is one problem that you have a good chance of fixing by yourself. While the precise reasons why your computer is running slowly or shutting down can vary widely, it is likely to be the result of either virtual and physical mess or cluttered registries. Approaching the problem step by step will give you the best chance of solving the problem.

Cleaning up the mess

First of all deal with the virtual mess. Over time you will collect thousands of files on your hard drive, many of which you only need temporarily. Going through your computer systematically and deleting any files that you don’t need any more, especially photos and videos, will improve your system performance. If you are not happy deleting them permanently, you can always save them onto a USB stick or external hard drive first. Make sure you empty your trash, otherwise all the files will still be there. Once you have dealt with the virtual mess it is time to give your computer a physical clean. Turn it off, unplug it from its power source and open the tower case. This will allow you to clean out the filters, which if clogged up with dust can cause you computer to overheat and power off. If you think the power source itself might be the problem, try a different power source or use a power tester.

De-cluttering

A registry cleaner is a software program designed to de-clutter the windows registry. Using one of these programs not only identifies the redundant programs, but also uninstalls them and removes any associated files.

Solving more serious problems

If you are still having problems with your computer it may be that you have a more serious problem, but you still might be able to solve it. At this stage you can try a diagnostic card, which plugs into your computer and scans it for problems. Once its diagnosis is complete it displays a code to indicate the problem. This should help you decide whether it is something you can handle or whether you it is time to call for professional IT support.

2) Your computer has been infected with Malware

Viruses can cause your computer to stop functioning or they can log your keystrokes and enable criminals to steal your private information. Malware is a very big problem, but you can get yourself into even bigger problems by trying to remove it with software downloaded from the internet without the proper research. You are much better off using Microsoft’s official security systems. Unless you are absolutely sure about the legitimacy of an anti-malware download, proceed with extreme caution. Many anti-malware programs found online will infect your computer with the very things they promise to guard against. Immediately close any programs you have open using the ‘x’ button on the windows bar and don’t click on pop-ups that appear offering solutions or protection. If Microsoft’s own security software does not resolve your malware problem, then it is probably time to contact an IT professional.